If you have an unresolved complaint with Mobius-Internet, we have a procedure in place in order to help you resolve it.
Mobius-Internet use Ombudsman Services to act as an impartial mediator in order to resolve the problem. They can resolve complaints about all sorts of things, such as:
It is important that you report the problem to us first to enable us to try resolve it. You will be pleased to know that we've been able to resolve 100% of complaints without the need to use the services of 'Ombudsman Services'.
To log a complaint in the first instance please contact us by Clicking Here
Unfortunately, the ombudsman cannot deal with complaints regarding:
If after contacting us you are still unhappy that your complaint has not been resolved, then you have a right to contact Ombudsman Services. To do this please click the button below.